My Crown Relocation Experience

BEFORE YOU MAKE THAT INTERNATIONAL MOVE, CHECK BACK WITH US IN NOVEMBER AND WE WILL SHARE WITH YOU OUR FIRST-HAND EXPERIENCE WITH CROWN RELOCATION – FULLY DOCUMENTED. THUS FAR, IT HAS BEEN DISAPPOINTING WITH CROWN BLAMING THEIR FAILURES ON THEIR CHOSEN PROXY AGENTS IN ROME.

• Quick to answer phone calls before the sale and slow to respond after
• Interminable delays – how 6 to 9 weeks becomes 17 weeks and counting
• Significant and seemingly arbitrary price and payment term changes – never in writing – always verbal
• Does not notify customers of delays
• Crown will provide a low-ball estimate on your international move without performing any due diligence on the logistics and requirements to your move-in destination, even when they have local personnel at your move-in destination!  That is where the new and additional charges begin to stack up.  After they have provided you a price to move and after they have possession of your belongings, Crown will ask you the customer to do their job at your move-in destination and in writing:  measure elevators, measure distance from the sidewalk to the door, measure moving truck parking availability, ask you if you think your new home is “good or bad for a large truck.”  Crown will ask you questions only professional movers should answer.  In other words, they want you to do their job.  After you’ve done all the work for Crown and they see their real cost to move you, they will increase the price of your move, even when they had the wherewithal to answer these questions before sending you their “door-to-door” price.
• Estimates are not done in good faith. Pricing is subject to change (increase) when Crown gets around to evaluating your move-in destination as well as their true costs to deliver your goods to your destination address (see above).
• Necessary and required documents for an international move that you upload to the Crown platform (passports, visas, work permits, destination address, etc.) may be ignored, not read or missed completely thereby leading to problems with customs, delays and additional costs to the customer.
• Get everything in writing, record every telephone conversation.

Crown Customers and Employees Speak Out

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